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Shipping & Delivery

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation E-mail that means our system has properly processed your purchase and has pre-authorized your credit card.

We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on back-order, we will reach out to you via E-mail and let you know about the status of your order so that you can confirm if you still want to proceed and wait for the item to become available or choose to order a different item of the same value. If the item(s) for your order become available for shipping within 9 days, we will process the charges and submit the order for shipment.

 

Shipment process:

All orders take 10 to 15 business days for the item to be processed. On the side note, a different processing time of 15 to 21 business days will be applied for all back-ordered items. Once the tracking numbers are available we will issue those to you via E-mail to the E-mail you have provided at the time of your purchase. If for some reason you do not receive the tracking information from our team within 10 to 15 business days of your order, do not hesitate to reach out to us at contact@santoworld.com

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to contact@santoworld.com. Type Returns in the subject line and we will process an insurance claim on your behalf.